Funding
The local authority, Test Valley Borough Council, who is also our landlord, provides the major part of our funding. However, Citizens Advice Test Valley operates entirely independently, answerable to its Trustee Board and to Citizens Advice. We have to meet the standards set by Citizens Advice to whom we are affiliated.
Staffing
Ninety percent of people working within the Citizens Advice Service are volunteers who volunteer as advisers, admin staff, receptionists or Trustees. We have the following full-time and part-time paid staff: Chief Officer, Operations Manager, Advice Service Managers, Training Officer, and Administrator/Money Advice Co-coordinators.
Outreach
We have Outreach surgeries which take our service to rural parts of the borough and in some circumstances we can provide a home visiting service to those unable to access our service at our offices through disability or care responsibilities. This was originally funded by National Lotteries Board but now relies on donations and some funding from TVBC.
Supported by:
