Advice First Aid

Advice First Aid is a proactive initiative aimed at training frontline workers and volunteers from other charities and organisations to become ‘advice first aiders’. These trusted people within our communities are then better able to identify and support those most in need of advice services. They will learn how to ask the right questions so they can identify the relevant information, signpost to appropriate organisations, and know when to refer more urgent or complex advice cases to our qualified advisers and caseworkers.

This free face-to-face training will give individuals and groups the skills to triage for advice, deliver initial guidance and refer to Citizens Advice when needed.

We’ll stay in contact with you after the training so that you can give us any issues you’ve been getting, get help from us with any problems you’ve been facing and let us know if we can provide you with any further support.

If you are interested in booking a place please contact us on AFA@testvalleycab.org.uk

If you are an existing partner, you can make a referral or record an advice interaction here