Email Advice Form

IMPORTANT. Please give your contact details etc. below even if your query is about someone else's problem. This service is for people who live or work in the Andover area (SP10 and SP11 postcode areas and the Whitchurch area) or the Romsey area (SO20, SO51, S052 & S053 postcode areas, and the Rownhams, Nursling, Chandlers Ford  & Chilworth areas).

(Important if you request telephone follow-up)
Please tell us about the nature of your enquiry giving as much information as possible

We want to make sure that we are meeting the needs of our local community. You can help us do that by providing us with a few extra details; the information given will be confidential.

Permission to Obtain Feedback Citizens Advice may want to contact you at a later date to ask for you feedback on the service we provide. Sometimes we use a trusted research organisation to help us do that. We need your permission to share your contact details with them. We may also share some high level information to make sure we are hearing from different groups. We only share what is absolutely necessary.

Do you agree to Citizens Advice Test Valley storing your personal information? In order to help you with your enquiry effectively we need to store information about you. We also need your explicit consent to use some information including your ethnicity and health conditions. The information you have provided will be recorded securely into our system and will not be shared with anyone without your consent and/or where it is required to do so by law. See our Privacy Policy for more information on how we treat your information, and how to withdraw your consent.

Once you have submitted your enquiry, it will be sent to Citizen Advice Test Valley. You will receive a delivery confirmation email.

Citizens Advice Test Valley has a complaints handling procedure. Please click HERE to view a copy of the complaints leaflet.