We are looking to expand our team of volunteers and have the following roles available:

Volunteer Adviser

Do you have some spare time on your hands and feel ready to take on a fresh challenge? Our adviser roles are varied and rewarding and our volunteers enjoy being able to make a valuable contribution and positive impact on people’s lives.

If you are a good communicator, have a confident can-do attitude and competent IT skills, we will have a volunteer role to suit you. No prior experience is needed as full training will be provided. We ask that you volunteer at least one day a week (or two half days) based in our Andover or Romsey offices. Once trained, there may also be an option to work from home.

If you are interested in volunteering to help others and have a positive impact in your local community, please complete the attached application form and send it to us. We will be in touch.

We welcome diversity and people from all backgrounds. For more information please contact us below or click to download our Application Form and Diversity Form.

Trustee

We are looking for new trustees to work at Citizens Advice Test Valley. We are a well-established charity which formed in 2014 following the merger of the Andover and Romsey CAB- we work hard as team to help the community of Test Valley and are supported by a small team of trustees. We are looking for a confident, friendly, organised person to join Citizens Advice Test Valley.

Trustees are volunteers who are expected to use their skills, knowledge and experience to help guide and govern. They work with the Chief Officer and other staff to shape strategy and give direction.

This includes making sure that their local Citizens Advice is:

  • Doing what it was set-up to do, such as offering high quality advice services to the local community.
  • Complying with the law, including upkeep of premises, insurance, recruitment and equipment.
  • Securing money to meet current and new demands, and that all funds are used responsibly.
  • Recognised and valued by local organisations, funders and people, who are aware of the vital service their local Citizens Advice provides.

Attendance at regular meetings is expected by all trustees. Sometimes trustees will get involved in additional governance projects, such as supporting fundraising, developing strategy or overseeing HR procedures.

Within a board, some trustees will have a specific role, such as being the Chair, Treasurer or Secretary. These positions have defined responsibilities, such as chairing and facilitating meetings (Chair), overseeing the budget (Treasurer) and taking and circulating minutes (Secretary).

No specific qualifications are required to be a trustee. We welcome people of all ages, backgrounds and experience who are passionate about advice services and can bring innovative ideas, unique perspectives and good judgement.

Your time commitment will be about 4 hours every month undertaking trustee business.

Most trustee boards meet in the evenings to allow people to fit around full-time employment or studying. However, outside of meetings, trustees may be required to give additional support, such as working with members of staff on key projects (such as budgeting, recruitment or communications).

We welcome diversity and people from all backgrounds.

Rhod has been volunteering with us for about 12 years. He said “For me, it’s all about giving back to the community I live in. It’s the best unpaid job I have ever had. Seeing despair on a client’s face turn to a smile after seeing us is the greatest moment ever.”

James said “I have been a volunteer adviser with Citizens Advice for 11 years. Originally in the Wokingham office before moving to Romsey in 2020. I was puzzled and wanted to understand why people, living in a wealthy town, were using foodbanks and claiming benefits in such numbers. Furthermore, I have been fortunate in working for a good employer all my life and on retiring I wanted to give something back to the community. Another key reason for volunteering was to keep my grey matter in good health. The challenges faced by volunteers certainly achieves that objective.”

Sandra has been a volunteer adviser with us for 3 months. “I enjoy meeting new people and the variety of problems that arise. I always learn something new, and it keeps my brain active – as well as the satisfaction of helping others.”